![]() Then, you’ll add one to your site, so where’s the catch? Yes, using live chat on your website is vital for customer retention and increasing revenue. According to Forrester’s report, 1 in 5 customers says they are willing to stop using a product or service due to slow response times via live chat. Trust me, customers’ patience is no joke. Live chat is an ideal online support service tool simply because it combines real-time interactions with the ability to provide immediate help to customers. ![]() For the same reason, it’s no wonder 79% of consumers prefer live chat over any other support channel. ![]() 12 Best Free Live Chat Software for Websites in 2021 with Reviewsĭigital consumers are too impatient to stand long, frustrating waiting times for customer support services.
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